How to treat and keep your clients

One of the secrets to treating and keeping your clients is the way you talk to them. We are not referring to common conversations, but to how you talk about health and exercise with them. Surely you use technical terms, because using them makes you look professional and that is very good. But it is important to know what type of clients you use those words with. There are some who will not understand these terms and it will be necessary to give them a clearer explanation that they can understand. At first, your client list may seem a little unstable because many times you want them to meet their goals and you propose very heavy diets and routines. This causes the client to feel bad due to their diet, they end up abandoning you and opting to return to their old health practices. Maybe the process you are using is right for your client, but you may not be using the right words to motivate them to continue. Let him know that following the process will help him change. If you have no idea how to reach the customer with the right words, don’t worry, this kind of thing is not learned in school and many people have it as a natural talent. The formula Create bonds with your client, get to know them in depth. Be aware of your client and what is happening to them. Support them in their goals. A little discipline will be a good tool to help your client achieve their goals, but do not forget that putting too much pressure on them can make them want to change coaches. That is why applying one of the previous points; Know your client thoroughly, it will help you identify what type of coach you have to be with your client. Many times as a coach, you have the idea that clients They are “broken” and have to be “repaired” and that is not the case. A client is not missing anything in their body or something needs to be replaced, rather they just want to get rid of a burden they are carrying and that is where the health coach comes in to support them in the process. This has less to do with the tact you use when talking to your clients, as sometimes a little discipline is necessary. But you do have to know what words to use with each client. We remind you, knowing them is a key element in treating and retaining your clients, because only then will you know how to approach them.