9 Tips so that your patients recommend you without hesitation

Did you know that most of your patients come to your office for the first time through the recommendation of a third party? This usually happens when a patient was satisfied with the service you provided. On the other hand, one of the reasons why a patient does not schedule an appointment at your office or does not return is a lack of trust. For this reason, it is very important that you carry out an analysis of your prestige as a health professional. It is very important to guarantee quality service with first-class attention. And most people trust the word of other people who have already gone through the same experience. Once you have known the importance of recommendation, the key question is what should you do to get people to recommend you?

Strengthen trust with your patients

If you publish interesting articles or health tips on social networks or your website, you will definitely show empathy and closeness to people. It is also important that during your consultations, the conversations are clear and sincere. Find out what the patient expects and make sure you know you can deliver.

Build loyalty among your patients

Develop special promotions for your regular patients. This detail will make them feel better cared for and increase the possibility of them recommending you to other people.

Take care of patient care

It is important that you establish eye contact with your patients and let them know that you are there to address their questions and concerns. Don’t forget that they have the right to know everything that happens with their case and you must make sure that they understand your explanations to improve their health.

Manage time

Time is one of the health professional’s most valuable resources. A doctor who forgets a patient’s appointment or misses out on some studies can cause annoying inconveniences and complicate a day’s work. To optimize the administrative operation of the office, it is advisable to use specialized software or implement an appropriate system. Some offices follow the practice of confirming each appointment by email, telephone or WhatsApp 24 hours in advance to avoid delays and missed appointments.

Make an effort to make them feel comfortable, do not neglect the decoration and organization of the space

Experts say that greens and light blues tend to be the most relaxing colors and are therefore recommended for public spaces in general. * They are also ‘institutional’ colors that usually give an image of seriousness. For this reason, when decorating the waiting room, it is advisable to adapt the design to the patients usually treated. A practice that specializes in children may opt for slightly brighter colors; Adults may feel better when faced with classic decoration.

Use mirrors or cameras at the reception

It may seem like an absurd detail, but certain psychological studies confirm that care staff tend to be friendlier when they feel ‘observed’. Having a mirror or a camera that allows you to see the reception can improve the quality of care. After all, they are the first face in the office, and nothing makes a wait worse than unfriendly service.

Some entertainment

Some offices, in addition to offering the classic selection of magazines, install televisions or play music in their waiting rooms. If you choose this option, do not forget to control the programming and volume so that no one feels uncomfortable. Also, don’t forget to periodically update the magazines and add copies of various newspapers to complement the offer.

Apply the Mystery Shopper

The ‘secret shopper’ technique does not only work for large companies, you can also use it. The advantage is that you do not necessarily have to hire someone’s service, as it will be enough for you to tell a family member or friend to come as a client to your clinic or office and live the entire experience. The objective will be to discover invisible flaws from within.

Order directly

Despite the previous strategies, you can resort to traditional recommendation: after the consultation, ask your patients directly to recommend you. Ask them to review you on your Facebook page. Or, ask your receptionist to distribute brochures once people leave your facilities. * **I give you 4 Key Practices to grow your practice but these classes will only be FREE today. CLICK here **